Qantas Airways faces ‘hundreds of millions’ in fines

Australia’s client watchdog on Friday known as for Qantas Airways to be punished with a report positive for allegedly promoting tickets on hundreds of flights that had already been cancelled.


Australian Competitors and Client Fee chair Gina Cass-Gottlieb mentioned Qantas’ penalty for allegedly breaching client legislation must be greater than double the Australian report 125 million Australian greenback ($81 million) positive imposed on the Volkswagen Group in 2019 for deceptive prospects concerning the stage of exhaust emissions from its diesel engines.


“We consider that this should be a record penalty for this conduct,” Cass-Gottieb advised Australian Broadcasting “We are going to seek a penalty that will underline that this is not just to be a cost of doing business.” “We consider these penalties to have been too low. We think the penalties should be in hundreds of million, not tens of million,” she added.


The fee filed a lawsuit in opposition to Qantas within the Federal Courtroom Thursday alleging Australia’s flagship airline engaged in false, deceptive or misleading conduct by promoting tickets for greater than 8,000 flights from Could by way of July final 12 months that had already been cancelled however not faraway from sale.


Qantas cancelled 1-in-4 flights through the three-month interval.


Qantas stored promoting tickets on common for greater than two weeks after flights had been canceled and in some circumstances as much as 47 days, the fee mentioned. Clients who purchased tickets earlier than flights had been canceled had been knowledgeable on common 18 days after the cancellations and in some circumstances 48 days later.


The end result was that prospects had been left with much less time to make different bookings and will have paid increased costs to fly at a selected time.


In a single case, Qantas offered 21 tickets for a July 29, 2022, service from Sydney to San Francisco as much as 40 days after that flight was canceled, the fee mentioned.


Qantas mentioned it could reply in full to the fee’s allegations in court docket. “We have a longstanding approach to managing cancellations for flights, with a focus on providing customers with rebooking options or refunds. It’s a process that is consistent with common practice at many other airlines,” a Qantas assertion mentioned.

First Revealed: Sep 02 2023 | 12:13 AM IST

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